Logistics

Hi Yasintha! ysv

From the feedback that you provided I can make the following conclusions:

1) driver can take picture and upload it;

2) driver can fill in a template in Logistics;

3) driver can insert a link to an online template;

4) driver can attach PDF files.

Point 1 and 3 are already presented in the application. Point 2 does not seem to be a working solution as these templates are pretty custom depending on the business and the region.

So it seems that request of handling any type of POD documents narrows down to only an ability to attach PDF files?

Could you share your opinion on this?

Hello CarCops Autovalve!

Thanks for the detailed feedback!

Сould you tell me how often the addresses change?

What should Logistics do if the address changes?
For example, an order can be moved to the end of a route.
I think it will be incorrect to re-optimize a route and place an order in the middle of the route, as the driver is late for other orders. Could you share your opinion on this?

Who should change the address? driver or dispatcher?

What do you think, if, when order number 12 is rejected, the previous orders are not in the "skipped" status, will this solve this problem?

If the "comment" field in the web version in the order edition dialog is unlocked for completed orders, will this solve the problem?
Which solution do you think would be best?

We have already added this request to the backlog.
We will think about how we can solve this problem!

We will be glad to hear opinions and ideas on the implementation of this request from you and other forum participants!

Thanks again!

Hello, CarCops Autovalve

Thanks for your answers!

We've added your requests to the list of possible tasks.
Your requests reflect extensive experience in using the application and we'll take them into account in the further development of our product.
We will evaluate the possibility of implementation both in the fourth quarter and next year

The cases that you described in point 5 are quite common.
We have received requests to add pickup & delivery.
And this increases the importance of this functionality.

With your help, we have made progress in understanding current issues.
We will definitely contact you before developing this functionality!

Hi Gurtam Team ,

I would like to suggest below enhancements in Logistics app.

Notifications -
SMS/Email notifications to all the delivery points in the route to notify the recipients that the order dispatched from the Warehouse ,many of our customers want this feature to keep their customers(order recipients) updated from the point that the order (vehicle) left from Warehouse.

Load Planning
possibility to show only the most suitable vehicles which can carry the volume of selected orders , also the  feature not to show vehicles which are already used in (active / planned) routes.

This ability would be good as some of our customers using Logistics app would ideally want to notify ALL customers/recipients at the start of the day/route that their delivery has "left" the warehouse and is en-route to them. Maybe also adding a Locator link.

While others are happy for their recipients to be updated when they are the next delivery and provide a Locator link to enable them to live track.

Some would like both options so that the customer is kept well informed, and will ensure that the recipient will be at the location to take the delivery. 

This additional option ysv highlights will be brilliant addition in the improvement of Logistics app.

I think it might require to think about " load planing" if you need to  do "pickup"  , app should  show the available space in truck so operators will know
if there's enough space in the truck to accommodate the "pickup" package

I think this mode should be taken into account by the route optimization algorithm.
Thus, the user should be able to set the visit interval of both pickup point and delivery point.

And also the algorithm should take into account the weight and dimensions of the cargo and other planning settings.

Moreover, it should be possible to visit other points (points of other customers) between pickup and delivery point.

Few more client ideas

1. If the client uploads invoice or whatever document to the job, then it would be possible to add the attachment also for the client notification e-mail. For example, your goods have been delivered and the invoice attached. Currently, e-mail notification is sent without attachment and the client has to send invoices manually as a second e-mail. The invoice was attached to the job but currently, there is no option to send it to the end customer as an automatic e-mail.

2. Client enters his e-mail in logistics, but if e-mail notifications are sent to his client then they arrive from our main account email. Your support recommended creating a separate billing plan and yes it works as temp solution but we don't want to have 100+ billing plans and take away the flexibility from clients to change their own e-mail senders. Question - what is the purpose of adding e-mail in logistics if it does not act as the sender?

Hello Gurtam

Few more client ideas

1. Drag and Drop option. The client has 10 active pickup routes on the dashboard and they need the option to drag and drop one car pickup to the second car route and vice versa. Currently, everything is locked and not flexible for clients to change jobs between cars instantly. The client showed and he has this option on odder route planning software.

2. Same example client has 10 active pickup routes in progress and comes new order. The client enters it into the job list, but its very time consuming to find manually the right car that this pickup suits the best by location and time. The client's idea was that if a job comes in then your software will recommend on which car (existing route)  this job suits best. Maybe 2-3 options and then logistics picks manually where he thinks it suits the best.

Hello Gurtam

Client want to make a notification for the next day, that their clients will get e-mails/sms in the morning 8:00 with information on what time the package is delivered today.
> Like your pacake will come 11
> your pacake will come 12
> your pacake will come 13
> and so on for 50 orders.

What is the best type of massage. Currently, we could not find such a notification for the client.

Here are some clients recommendations:

1. Custom fields entered values should be remembered by the program and offer those values if client next time wants to write something there. Alternatively might think of option to make dropdown menu with options predefine by user

2. Pressing F5 map zooms always to Germany

3. Client needs to see count of stops. If he has 100 orders and 30 places to deliver them it would be crucial info to logistics that there is 100 orders and 30 stops.

4. If there is pickup job on one car and logistics seeing that second car is much closer it’s very easy to drag and drop the job to new drivers route and let him know by chat. Currently drag/drop function does not exist if routes are done. It’s frustrating for logistics to make copy and mark job as skipped -  and with skipping is bigger issue

5. If 7-th job is skipped let’s say order was cancelled, then 6 previous jobs are shown also as skipped, so it’s very confusing to driver and logistics. In setting its set that visiting clients are arbitrary but still if one is skipped then all previews jobs status are also changed.

6. Scrolling 300+ jobs then its lagging big time

7. Customer have pickup point and drop-off for same client and can’t make it as one job and they have to currently make 2 different jobs. Would be nice feature to add pickup and drop-off address for same job. Sometimes the job is 3-5 addresses for one client like 4 pickup points and 1 drop-off  point. The address rows should be possible to add like custom fields as many as needed.

Hello voan, I have visited a client where order types would be very usefull, because they carry out collections and deliveries.

1. He asked if there was some way to differentiate both of them in colors, for example, and grouping them separately in the reports.
2. Another thing he asked me was to be able to send audio recordings like whatsapp in the chat, because if they have to talk to the driver, it won't be able to text.
3. Another thing that would facilitate creating orders was a page for registering the clients. We have in Nimbus a place to create the stops and inside Hecterra a place to create the fields. I really think that creating clients with every fields filled (for example e-mail that is used for notifications) would facilitate to have all the data from the client in the orders. I've discussed here with mapa.