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Two-Way Dispatch Communication System

Topic: Two-Way Dispatch Communication System

We’re exploring the integration of a two-way intercom system into the software, enhancing communication between dispatchers and drivers for industries requiring real-time coordination. This feature would leverage the MDVR technology already installed in vehicles, allowing seamless live communication.

Key Features:

1. Live Messaging: Dispatchers can send instant audio messages directly to drivers through the MDVR.


2. Driver Response: Drivers can respond via the same system, ensuring two-way communication.


3. Message Management: All live messages are stored in a dedicated tab within the software for easy reference and tracking.



Use Cases:

This feature is designed for industries where traditional communication methods like calls or SMS may be inefficient or impractical, such as:

School Bus Companies: Ensuring real-time communication during routes.

Ambulance Services: Providing critical updates without delays.

Police Dispatch Systems: Streamlining operations in high-pressure situations.

General Fleet Management: Improving coordination across large teams.


By integrating this intercom system, companies can achieve greater efficiency, reduced response times, and enhanced safety. We’d love to hear your thoughts, feedback, or suggestions. Is this a feature you’d use?

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Two-Way Dispatch Communication System

Re: Two-Way Dispatch Communication System

That sounds like a fantastic addition to Wialon’s capabilities, especially for industries that rely on real-time dispatch communication! Integrating two-way communication through MDVR would be a game-changer for fleet management, improving efficiency and safety.

A few thoughts and potential enhancements:

Voice-to-Text Option – Would there be an option to transcribe messages for quick reading, especially for dispatchers who may be handling multiple tasks at once?
Priority Messaging – Could urgent messages be flagged for immediate attention, ensuring that critical updates (e.g., an emergency) are not missed?
Push-to-Talk (PTT) Feature – Would it function like a radio with push-to-talk capabilities for easy, hands-free use?
Geo-Tagged Messages – Could messages be tagged with location data for better tracking and coordination?
Multi-Channel Support – Would there be a way to communicate with multiple drivers at once for group coordination?

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Two-Way Dispatch Communication System

Re: Two-Way Dispatch Communication System

navito wrote:

We’re exploring the integration of a two-way intercom system

Dear navito exploring better always start from Use Cases Library https://wialon.com/en/case-studies wialon has Push-to-Talk (PTT) Feature via third paty app BeeTalker from 2018.
https://wialon.com/en/case-studies/walk … ith-wialon
https://wialon.com/en/case-studies/scho … azerbaijan
Its still wialon platform exclusive and support only wialon hosting, wialon local and wialon pro
Two-Way Dispatch Communication System
Solution provide
- Unlimited Channels number
- Users Ierarhy
- AES 256 voice encryption
- Income voice messages repeat
- TTS
- SOS and Man Down feature
- Guard tour via NFC and QR steckers
- Dynamic group change based on current location
- Supports wialon IPS protocol
- Has core level integration with Hytera, Caltta, Kirisun DMR systems
- Has ability to work with private LTE
- Can work with D-BMS systems like Synturian and etc.
- And a lot of other features
Regarding MDVR solution can work on any MDVR based on Android OS.

Подходящая компания - это такая компания, где меня чем-нибудь угостят и с удовольствием послушают мою Ворчалку. © Пух