Arrival issues of drivers at the destination point

Dear ifleet.pk,

Let me please comment on each of your request:

1) There must be a feature in logistics app that a driver mustn't change the delivery status until he arrive to the destination place of that order.

On one hand it is a reasonable workaround the current situation and the first one that comes to mind. On the other hand if we do this we limit the drivers to find themselves in a position when they physically cannot confirm the order. There can be cases when in the exact place of delivery there may not appear the connection to be able confirm the order and as per your request in other places we simply will not allow this.

What are your expectations from the system behaviour in this case?

2)   If a driver confirmed through logistics app that he has delivered the parcel to the client, but actually he wasn't there at the time of confirmation.
How can we verify about this kind of deliveries to make this process more reliable?

3 ) A report which can give us a clear understanding that which delivery address was actually visited and skipped along with the status updated by the driver through app. (for example: Not visited (1st column) - Confirmed by driver (2nd column)

Did you have thoughts about looking at changes in the business processes? E.g. if you require drivers to take a signature of the client and in case they confirm the order without a signature, this will attest to the fact that in reality the order was not visited. Or another solution: taking a picture of the place where the client lives that will correspond to the client's address.

What do you think about this?

My point is that we cannot also rely only on the system and its capabilities, sometimes it is easier and more flexible to organize the business processes the way that fits your company that making changes to the system.

Hi Mars, will the feature of downloading signature and attached file be available in the near future? Because to use API to get only the files/signature is really  a bit too much work especially we are using other features in Logistics.

Hi mars, I don't mean mass download. What I meant was it will be extra effort to develop using API just for downloading the attachment in the report. As we do not have in house programmers.

What I'm looking for is the downloaded report to have the signature/attachment in it. The report is to be sent to the management of the store/shop that goods has been received and there's signature of the storekeeper on it.