Тема: Route error
Hello all
I am using Wialon local. Our some vehicle's route is wrong. Where is the problem? Please see the following pictures
and i am using devices of ecotelematics, teltonika and asc7
It's my life
1
25/06/2019 12:23:25Route error
- b.chuka
- Wialon fan club
- Неактивен
3
25/06/2019 13:38:28Route error
- zark
- Gurtam
- Неактивен
Re: Route error
Hello,
b.chuka пишет:
I am using Wialon local. Our some vehicle's route is wrong. Where is the problem?
Based on your screenshots, I think the device has problems with uploading messages from the "black box". Messages have wrong time stamps and that is why they are registered in a wrong way. You can check the issue with a help of "Registration time" column on tab "Messages". If it is true, please, try to reconfigure the device to send messages in a correct way.
For further investigation, please, send the request to support@gurtam.com with the following information:
* link to the monitoring site
* login, password
* name of the unit
* time interval to check
@ Oleg Zharkovsky
Customer Service / Quality Control and Training
"Timely is the best. But still better late than never."
Customer Service / Quality Control and Training
"Timely is the best. But still better late than never."
4
25/06/2019 15:32:44Route error
- hhamedk
- Gurtam Partner
- Неактивен
Re: Route error
b.chuka, this problem is most likely related to your server time if you have this problem with more than one device (unit). Please check NTP service on your server.
5
25/06/2019 16:51:28Route error
- b.chuka
- Wialon fan club
- Неактивен
Re: Route error
hhamedk пишет:
b.chuka, this problem is most likely related to your server time if you have this problem with more than one device (unit). Please check NTP service on your server.
My server time zone is 0. My local time zone +8.
It's my life
- hhamedk
- Gurtam Partner
- Неактивен
Re: Route error
b.chuka wrote:
My server time zone is 0. My local time zone +8.
Check NTP service, time zone is important but NTP service is different and it guarantees that your server time is always correct as it synchronize your server time with time servers.
- b.chuka
- Wialon fan club
- Неактивен
Re: Route error
hhamedk пишет:
b.chuka wrote:
My server time zone is 0. My local time zone +8.
Check NTP service, time zone is important but NTP service is different and it guarantees that your server time is always correct as it synchronize your server time with time servers.
okey. i checked NTP.
my ntp service is default.
server 0.debian.pool.ntp.org iburst
server 1.debian.pool.ntp.org iburst
server 2.debian.pool.ntp.org iburst
server 3.debian.pool.ntp.org iburst
I’ll try to choose right server following site https://www.ntppool.org/en/
but here is no active server in Mongolia.
It's my life
8
26/06/2019 08:56:31Route error
- hhamedk
- Gurtam Partner
- Неактивен
Re: Route error
Restart your server and check if your NTP service runs after you restart the server. Launch NTP daemon. Also check your network and server firewall to be sure NTP port is accessible.
After these checks you will be sure that your server side is fine.
Based on my experience you can not change what happened to your srver/devices previously. You can be sure that it won't happen again.
Again, check situation and find if this issue has happened to only one device or some sort of devices.
9
30/06/2019 09:14:59Route error
- b.chuka
- Wialon fan club
- Неактивен
Re: Route error
hhamedk пишет:
Restart your server and check if your NTP service runs after you restart the server. Launch NTP daemon. Also check your network and server firewall to be sure NTP port is accessible.
After these checks you will be sure that your server side is fine.
Based on my experience you can not change what happened to your srver/devices previously. You can be sure that it won't happen again.
Again, check situation and find if this issue has happened to only one device or some sort of devices.
My ntp service is working. but problem is not solved. not 1 type devices.
It's my life