Topic: WhatsApp as an alert channel
Following a client meeting today, I'm passing on the idea that the client gave.
I was telling him that the alert notifications could be delivered by email or by SMS, but that SMS would carry an additional cost.
He then asked why not deliver them through WhatsApp, his reasoning being that it is free and therefore could eliminate the cost of SMS. In the simplest form, you could select WhatsApp as the delivery channel for the alert/notification and then enter the phone number of the client. Off the bat, the idea makes sense given the fact that most people have WhatsApp, it seems like a natural communication channel and one that everybody checks very very often. So this feature could have be useful for a very large number of users.
Now to be honest, I have not a single idea if it is even possible to do this or if it would really be free.
Please add your input to this and let everyone know if you like the idea.